MYTH-1 Buying policy online is very difficult if you’re not too familiar with internet. There are a lot of steps and it would be difficult for me.

Buying a policy online now has very few steps and they have been simplified so that anyone with basic knowledge of internet can buy a policy with ease. Moreover, you receive help on the call as soon as you want it, to make sure that there are no mistakes in your application. You can also save your application and continue it at a later time if you’re unsure of anything. All these measures have helped many customers buy online with ease.

MYTH-2 If I’m buying online, my claim may not be settled.

When you buy a policy online from the ICICI Pru website, you are buying directly from the company and hence there needn’t be any worries about a valid claim being rejected due to the reason. The claim settlement process is structured and goes through stages to verify your cause and eligibility for claims payout. The only thing that is necessary on your part is to furnish all the details correctly so that there is no discrepancy at the time of claim. Access all the material available on our website regarding claim Process.

MYTH-3 I won’t be able to cancel my policy when I purchase it online

Any communication present online is validated and on-record and hence the chances of any policy being wrongly portrayed are virtually nil. You have access to all the information required before making a decision so that cancelling it becomes not necessary. However, term plans bought online comes with the same facility of free look period wherein you can return/surrender your policy if you are not satisfied after buying, within next 30 days. Minimal charges are adjusted with the premium paid. The same can be done promptly through any of the communication channels.

MYTH-4 My personal information and payment may not be secure online.

All the information you provide us to process your plan is maintained securely through state-of-the-art technology. ICICI Prudential Life Insurance ensures that every transaction you make towards your policy is secured and swift through the payment gateways in place. In case of any error in the transaction, you can contact our helpline and get it rectified immediately.

MYTH-5   I would need assistance in applying for a policy. There’s no one to assist me if I do it online.

ICICI Pru strives to make policy application online as smooth and easy for customers as possible. In case of any assistance, customers can quickly reach us through the ‘Get a Call Back’ function and can get immediate assistance on-call. There’s also a co-browsing option available where a customer service executive can guide you by viewing your screen and knowing your exact problem. You can also reach us through E-mail or Social Media for any assistance or queries. At every step of the way, assistance is guaranteed to make sure that your online buying is a smooth affair.


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About The Author

ICICI Prudential Life Insurance Company Limited is one of the leading life insurance companies in India. We provide insurance plans & policies that include a range of products like term insurance, ULIPs, tax saving plans and pension & retirement plans.